Shipping policy

Last updated: October 2025

Order Processing

All products are made to order through our trusted print-on-demand partners. This means your item is produced especially for you once your order is placed.

Please allow 2–5 business days for order processing and production before your item ships. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Times

Estimated delivery times vary by destination:

  • United States: 5–10 business days after fulfillment

  • Canada: 7–15 business days after fulfillment

  • International: 10–20 business days after fulfillment

Please note that these are estimated timelines and may vary due to carrier delays, customs processing, or factors beyond our control (e.g., weather, holiday demand).

Shipping Costs

Shipping costs are calculated at checkout and depend on your location, product type, and order size.
From time to time, we may offer free shipping promotions — details will be posted on our store or social channels when available.

Order Tracking

Once your order has shipped, you’ll receive an email containing your tracking number and a link to follow your package’s progress.
Tracking information may take up to 48 hours to update after shipping confirmation.

Multiple Shipments

If your order includes multiple products, they may ship separately depending on which print facility fulfills each item. You will receive separate tracking numbers if applicable.

Delivery Issues

If your order is lost in transit, arrives damaged, or contains the wrong item:

  1. Contact us within 30 days of the estimated delivery date.

  2. Include your order number and clear photos if the item is damaged or incorrect.

  3. We will investigate and arrange a replacement or refund as appropriate.

Please email us at shop@higherjourneys.com with any shipping-related concerns.

Wrong Address or Unclaimed Packages

Customers are responsible for providing accurate shipping information. Orders returned to sender due to an incorrect or incomplete address or unclaimed delivery can be reshipped once received by our print partner; additional shipping charges may apply.

International Customs & Duties

International orders may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are determined by local customs authorities and are not included in your purchase price.
Customers are responsible for paying any applicable import fees.

Contact

For all shipping questions or concerns:
Higher Journeys Marketplace
📧 shop@higherjourneys.com
🌎 Based in South Carolina, USA